You only feel relieved when they’ve finally left the premises. If you take anything from this article, let it be that you should always be polite to those who work in the customer service industry. Oh boy, did you tell us. Lying to a customer is one of the main customer service worst practices, even if it deceptively seems like a good idea in the short term. Have you ever walked into a shop and had to jump up and down, or stand on a soap box … Your relationship with customers is fragile. But nobody is meaner or grumpier than an impatient person who had to wait in line for more than five minutes. But you know you’re the one who has it worse. They will always blame you for the hold up, and your chances of receiving a tip plummet to almost zero whether it was your fault or not. You sometimes feel sad that you don’t enjoy the holiday seasons as much as you used to. Being on your feet for five-to-eight hour (or longer) shifts at a time can be brutal, especially when you’re constantly walking around the premises helping customers. We see it all the time on some social media posts which go viral. You might clench for fists, grind your teeth, and be giving major side eye, but you’ll do anything before letting the customer know how annoying they’re being (even if it’s only for the sake of not losing your job). Shutterstock. 4 years ago. Is there no one for me to speak with? 1. Now, it’s certainly possible to juggle a service industry schedule, but be prepared for the times when you just simply can’t do what you want to do. And you told us. Is it unthinkable to have good customer service nowadays?! We got curious about who consumers think are the absolute worst, and found some answers. Most likely the customer will be embarrassed and will sheepishly leave or pay a different way. You wish customers might be more considerate that you want to leave work on time because it’s not like you’re getting paid anymore to stay behind only to babysit them as they so rudely shop. The following phrases used in a customer service setting can kill a sale and possibly lose a customer. Either way, the sales associates are the ones who suffer. 12 Worst Things to Say to Angry Customers. For whatever reason, there are some customers who think yelling and acting rude are going to help make things go their way. It’s no secret that customer service employees have to deal with angry customers nearly about 80% of the time. 2. She love spontaneous road trips, drinking coffee from mason jars, and her hair straightener. Whether you compare one customer to another customer, your mother, colleague, husband or best friend, by saying he is similar to others is a form of dismissing his concern, idea or question. They are more than often only doing their jobs by acting and saying what they have been trained to say by their employer. Say the wrong words (these words), and the relationship will crumble. Rich Cooper. From your personal experience working in customer service, you can definitely confirm that customers are not always right. I was just out of college, struggling to find a job, and expenses were piling up — student loans, rent, utilities, food, car insurance. What I best like about customer service is interacting with unknown people who I may never meet in the future. But, seriously, if you’re unlucky enough to be on your feet all day, we’re sure you wish management would do something to resolve your pain. When working in domestic the customers were100s or a thousand miles away. The 5 Worst Things For Introverts About Working in Food Service by Kayla Mueller Much has been said about the types of jobs that are terrible for introverts , and I think we can all agree that retail and customer service are among the worst. UPDATE: Since writing this post I’ve successfully pivoted from hospitality into a career in freelancing. Customers are especially grumpy and rude when they’ve been waiting in line for a while. Maybe the parent is rude enough to act like you should babysit their child while they shop. Whether the customer is unhappy because you’re out of stock on the product they want, or you can’t accept their returned item without a receipt, it doesn’t make your job any easier. Put simply, customer satisfaction has been proven to have a direct relationship with financial success. While it does come with various benefits, like working in a sociable and often fast paced environment, it also comes with a lot of downsides. There are many situations where our natural instincts result in the wrong customer service move. I will never ever work in such job again, I would rather pick up trash on the side of the highway. Besides, you’d obviously feel like a superhero if you caught a shoplifter in the act, so you definitely try to do the best you can despite the probably lack in manpower. Most customers walk away without ever saying a word. The only thing that really matters is getting home from work to spend it with your loved ones. Your manager probably enforces a “the customer is always right” approach no matter the issue and you probably hate it. Disadvantages of Working in an Office: Working in an office environment comes with several dangers too. Customers who don't listen to you. If you don’t know the answer, then make an effort to find out. They have to deal with a handful of rude customers each day, so you try to be extra nice to them, even if you don’t work in customer service anymore. It gives customers a complete, cohesive experience that aligns with an organization’s purpose. When 86% of customers quit doing business with a company due to a bad experience, it means that businesses must approach every support interaction as an opportunity to acquire, retain, or upsell.. Good customer service is a revenue generator. Why is customer service important? When people argue themselves to death over the smallest amount of money. You’re the first one to complain about this. You often finish your shifts tired, overwhelmed, and maybe a bit angry that so many douche bags can exist in the world. You don’t know how a couple of weeks of measly training could prepare anyone for dealing with the job you do, yet you find yourself coming back to your job every morning-hey, you’ve got to make bank somehow! And often times, these types of customers have the receipt and original packaging. But, now that you work in customer service, you’ve never hated a time of the year as much as the holiday season. You just want to go home and watch some Netflix! You might warn them that the store is about to close, but it certainly doesn’t make them hurry up their shopping. Needless to say, never treat those in customer service with such little disrespect as the majority of people who come to return products. Everything is black and white. I purchased 2 Scan watches and neither of them have the ECG function as advertised. Impatient people are the worst. When there are only one or two employees looking out for a section, it can make watching for potential shoplifters down every aisle impossible. The 5 Worst Things You See While Working in Fast Food. Travel between Scotland and England banned, Nicola Sturgeon has announced, Marcus Thuram sent off for spitting in the face of opponent, German TV destroys Boris Johnson in The Crown parody sketch 'The Clown', Boris Johnson announces new Tier 4 restrictions, and Christmas U-Turn, A scene by scene analysis of the time JLS ruined Christmas for everyone, Boris Johnson expected to cancel Christmas, Dissecting every bullshit point from that 'back to the office' Tube ad, What your go-to office lunch says about you, Tomorrow is National Stay At Home And Don’t Go To Work Day, FYI, Company permanently changes to four-day work week after finding 'no downside'. You deserve at least an hour with a complimentary foot massage! You’re most likely not allowed to begin your end-of-the-day responsibilities or clock out if there’s still a customer in the store, meaning you are definitely going to be late going home. 1. 18 fucking awful things about working in customer service. I guess you could say I know a thing or two about why customer service is undoubtedly the worst. or they don’t have the product you wanted in stock, are no reasons to be rude to an employee. Parents are always embarrassed when their child starts acting up in public, but it’s customer service reps and sales associates who have the worst time. At least standing for so long makes you appreciate your bed a hell of a lot more at the end of a long day. However, most of the time, the products turn out not to be defective and the customer doesn’t even have the receipt.... You’ll never understand why people get so angry when you explain that you can’t refund a purchase without the receipt. But sometimes customers will become defensive and act upset towards you like it’s somehow your fault. 2. You wish just as much as an customer that the line would move faster so you don’t have to deal with so many irritating people, but we don’t always get what we want. Whether they introduced a new series of desks, or a seating area for employees, or simply offered more breaks- you know it could greatly improve your work experience (and work ethic). At least you're aware of how over priced and consumer-targeted most holidays are. If anything is clear, it’s that it's not easy to work in customer service. Mar 20, 2019. Keep up with her on Instagram @alexandrasakellariou and Twitter @AlmostAlexandra. 6 Reasons Why Working In Customer Service Is Actually The Worst Customer service employees deserve more, so excuse me while I rant. Customer service mostly involves dealing with failures – flawed products, equipment shortcomings, delivery inefficiencies, miscommunication, human errors, imperfect policies, broken promises and so on. Worst Job Ever: Customer service representative for a large cell-phone plan provider. That’s why you hate having to deliver the awkward news to customers and deal with the proceeding a moment of silence as they think of another way to pay. Get ready to clench your fists and grind your teeth while you nod in agreement to these examples, which will surely remind you how difficult working in customer service can be. Being in customer service, your response is usually a fake smile and a less-than-genuine apology about how long the wait time was. They begin raising their voice and saying inappropriate things to you, hoping it will make you bend to their will (even though you know it will do the exact opposite). One of our regulars just leaned and whispered "I miss you" in my ear. In this article, we are doing to discuss 5 dangerous side effects of bad customer service and what you can do to reverse those damaging effects . The 11 Worst Things About Working In A Supermarket; The 17 Worst People Every Waiter Will Inevitably Serve; The 20 Biggest Hates for Workers at the Grocery Store; The 22 Most Soul-Crushing Things About Working Retail; The 5 most annoying types of Customer you will ever meet! I know what we stock. In fact, 26% of lies in the workplace are told with the goal of pleasing a customer. While it does come with various benefits, like working in a sociable and often fast paced environment, it also comes with a lot of downsides. How I got in. The people who have worked customer service jobs will do well even under pressure. You wish your customer service policy could be a bit more understanding of what employees go through, because complying with a customer who is wrong is incredibly painful. You understand if the customer needs to quickly pick up one item and is merely running late. Honestly, you probably need a month long vacation at a tropical resort to get the rest you deserve, but unfortunately medical insurance doesn’t cover that (as of yet). In fact, from your what you’ve seen, the customer is more than often mistaken or confused. So, it is really impossible that you’d be able to stop every single potential shoplifter. Like any other employment opportunity, there are a few side effects you should be mindful of. No matter what holiday is approaching, special events that are going on, or the changing of seasons-it always brings in the kookiest (and angriest) of customers. You’ll never understand why some people think it’s okay to be verbally abusive and offensive to employees, especially when they’re only doing their job. Sometimes the item is genuinely defective or the customer has another valid reason for wanting to return it. Instead, say, “I can help with this.” 4. «Oh dear god! The customer will usually insist it must be some mistake with the interact machine, but after several attempts at trying, you have to tell them you believe their card is the problem. It’s easy to feel uncomfortable when a customer is being a bit too friendly, especially when they seem to expect you’ll reciprocate their flirting simply because you’re working in customer service. 19. The most obvious is dealing with annoying and abusive customers, but other shortcomings include a measly salary, no time off during the holidays, and trying to explain the return policy. When the agent follows a scripted response to provide customer service; The Worst Experience: The Worst Customer Service Experience. CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis. Alexandra is a University student and freelance writer and editor based in the Montreal area. You’ve sworn that if you’re ever the manager of a store, you’ll pay your employees three time the amount you're paid now. After this experience, you totally know the value of investing in a pair of good quality shoes. Phoning people on a Friday night only to get smug comments about how they are going out, designed to highlight the fact they have a life while you are stuck in a call centre. Probably 80% of your job is keeping a smile on your face even though you’re internally screaming. You can’t even count how many times a customer has become angry at you for refusing to refund an item that isn’t broken or for your return policy, which you don’t even control. The Crumpled up Bag; The customers you love to hate. Employees rarely have the power to change or bend store policies, alter prices, or order new stock. 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